Help Centre

bet7 FAQ – Answers to Your Questions

Whether you are new to bet7 or have been playing for a while, this page covers the questions Pakistani players ask most often — accounts, deposits, withdrawals, cricket betting, bonuses, VIP and more.

Quick Help

Most Visited Help Topics

Jump straight to the section you need — each topic covers the full details in the FAQ accordion below.

Account & Login

How to register, log in from a new device, reset your password and keep your account secure. Everything from first-time setup to managing your profile and session settings.

Deposits in PKR

How to fund your bet7 account using JazzCash, Easypaisa, Raast, bank transfer or cards. Minimum amounts, processing times, and what to do if a deposit does not arrive.

Withdrawals

When to request a withdrawal, how long it takes to reach your JazzCash or bank account, withdrawal limits in PKR and steps to follow if a payment is delayed.

Cricket & Sports Betting

Understanding bet types for PSL and T20 matches, in-play betting, how odds work, settling bets after match results, and handling cancelled or interrupted matches.

Bonuses & VIP Programme

How bonuses are credited, wagering requirements, how VIP points are earned and redeemed, moving up through VIP tiers and what exclusive rewards are available at each level.

bet7 Mobile App

How to download and install the bet7 Android APK, troubleshoot installation errors, enable unknown sources on your phone and get the latest version of the app.

Jump to Section
Need More Help?

If you cannot find the answer you are looking for, our support team is available around the clock via live chat on the website.

Live Chat — 24/7
Quick Links

Account & Login

Click the Register button on any page of the bet7 website or open the Register page directly at /register. You will need to provide your Pakistani mobile number, choose a password and verify your number with a one-time OTP. The whole process takes under two minutes and your account is ready to use immediately after verification. You must be 18 years or older to register.

Go to the Login page and select the "Forgot password?" link below the password field. Enter your registered mobile number and an OTP will be sent to that number. Once you enter the OTP, you can set a new password and log in straight away. If you no longer have access to your registered mobile number, please contact our support team via live chat for identity-verified account recovery.

This is a security measure to protect your account. When bet7 detects a login attempt from a device or browser it has not seen before, it sends an OTP to your registered Pakistani mobile number before granting access. Enter the code within the time limit and your login will complete normally. This step ensures that even if someone else gets hold of your password, they still cannot access your account without your phone.

No. Each player is allowed only one active account on bet7. Creating duplicate accounts is a breach of the Terms and Conditions and may result in both accounts being suspended and any associated balances being forfeited. If you believe a duplicate account was created by mistake, contact our support team immediately. One account gives you access to every game, bonus and feature on the platform — there is no benefit to having more than one.

Personal details and registered mobile numbers can only be changed through the support team for security reasons. Contact our live chat support, complete the identity verification steps they ask for, and the team will update your information. This process typically takes a short time once your identity is confirmed. Keep your details current so that OTPs and withdrawal notifications reach you without any issues.

Deposits

bet7 supports a range of PKR payment methods popular across Pakistan including JazzCash, Easypaisa, Raast, bank transfer and debit or credit cards. Mobile wallets are also supported. All deposits are processed in PKR so there is no currency conversion or foreign transaction fee to worry about. Visit the Deposit page to see the full list of available options and any minimum or maximum limits for each method.

Deposits via JazzCash and Easypaisa are typically credited to your bet7 account within a few minutes of completing the transaction on your mobile wallet. During busy periods such as major PSL matches, there may occasionally be a short delay of a few extra minutes due to high traffic. If your deposit has not appeared after 15 minutes, check that the transaction was confirmed on your JazzCash or Easypaisa app and contact our support team with the transaction reference number.

Yes, minimum deposit amounts apply and vary depending on the payment method you choose. The minimums are set to make sure deposits are processed smoothly by each payment provider. You can find the specific minimum and maximum amounts for each method on the Deposit page. Depositing below the minimum for a given method may result in the transaction being rejected, so always check the limits before initiating a payment.

First, check your JazzCash, Easypaisa or bank statement to confirm the transaction actually completed and was not cancelled. If the money was deducted but has not appeared in your bet7 balance after 20 to 30 minutes, gather the transaction reference number or screenshot from your payment app and contact our support team via live chat. Provide your bet7 username, the exact amount, payment method and the transaction reference. Our team will investigate and resolve it as quickly as possible.

Withdrawals

Log in to your account and go to the Withdrawal page. Select your preferred payment method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR you wish to withdraw and confirm the request. Make sure the account details you enter match your registered payment account. Withdrawals to mobile wallets are generally processed the fastest, while bank transfers may take slightly longer depending on your bank.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours of the request being approved. Bank transfers may take one to three business days depending on your bank's processing schedule. During weekends and public holidays, processing times may be slightly longer. You will receive a notification once your withdrawal has been approved and dispatched. If your withdrawal has not arrived within the expected timeframe, contact our support team with your withdrawal reference number.

Yes. Minimum withdrawal limits vary by payment method and are listed on the Withdrawal page. You must have sufficient cleared balance — meaning balance from settled bets or completed bonus wagering — before making a withdrawal request. Pending bonus amounts or active free bet credits are not available for withdrawal until the associated wagering requirements have been fully met.

Withdrawals can be held or declined for a few reasons: incomplete or unmet bonus wagering requirements, a mismatch between your bet7 account details and the payment account details you entered, or a routine account review. If your withdrawal is held, you will usually see a message explaining the reason. For clarity on the specific situation, contact live chat support with your withdrawal reference and they will explain what is needed to get it processed.

Betting & Games

Yes, cricket is one of the most popular categories on bet7 and PSL matches are always available during the season. You can place pre-match bets as well as live in-play bets on ongoing matches. Coverage extends to T20 internationals, bilateral series and major ICC tournaments involving Pakistan. Bet on match winners, top batsmen, total sixes, over-by-over runs and many other markets. The full range of available cricket betting markets is displayed in the Game Lobby.

If a match is abandoned before a result can be determined — due to rain, bad light or other reasons — bets are generally voided and your stake is returned to your account. Specific rules depend on the market type and how many overs were completed before the abandonment. Where a Duckworth-Lewis-Stern result is officially declared, bets are settled on that result. The full settlement rules for each market are available in the Terms and Conditions.

bet7 has a wide selection of casino games including live casino tables with real dealers, video slots, classic table games, fish shooting games and bingo. The Game Lobby lets you browse all available titles in one place. Fish games are particularly popular among Pakistani players — visit the Fish Games page for the full range. Bingo sessions run regularly and are available on the Bingo page.

Yes. In-play or live betting is available on selected matches, including PSL games and major international T20 and ODI fixtures. Odds update in real time as the match progresses. You can bet on the next wicket, current over runs, who will hit the next boundary and many other dynamic markets. Odds can move quickly during a live match, so act promptly once you have made your decision. The bet7 app is the fastest way to place live bets from your phone.

Bonuses & VIP

Welcome bonuses are available to newly registered players who make their first qualifying deposit. After creating your account and logging in, follow the bonus offer instructions on the promotions section of the site. Bonuses are typically credited to your account automatically after the qualifying deposit is confirmed. Wagering requirements apply — you need to wager the bonus amount a certain number of times before the bonus balance converts to withdrawable funds. Full terms are listed with each bonus offer.

A wagering requirement means you need to place bets totalling a certain multiple of the bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place PKR 10,000 in qualifying bets before the bonus converts to real withdrawable cash. Not all games contribute equally towards wagering — sports bets, slots and live casino games typically have different contribution percentages, which are specified in the bonus terms.

The bet7 VIP programme rewards loyal players with points earned on every qualifying bet and deposit. As your points accumulate, you progress through VIP tiers — each higher tier unlocks better perks including faster withdrawals, higher limits, exclusive reload bonuses, dedicated account management and priority customer support. Points can also be redeemed for bonus credit. The full tier structure and rewards at each level are described on the VIP page.

First, confirm that you met the qualifying conditions for the bonus — such as minimum deposit amount, using a specific payment method or opting in before depositing. Some bonuses require you to enter a promo code during registration or deposit. If all conditions were met and the bonus still has not appeared after 30 minutes, contact support via live chat with your username, the deposit details and the bonus name. The team will verify your eligibility and manually credit the bonus if everything checks out.

Mobile App

The bet7 Android app is available as an APK download directly from our App page. The app is not on the Google Play Store — this is normal for gaming apps in Pakistan. To install it, visit the App page from your Android browser, download the APK file, then go to your phone's Settings, find Security or Install Unknown Apps, and allow installation from your browser. Once enabled, open the downloaded APK file and follow the installation steps. The whole process takes about two minutes.

Android devices block installations from outside the Play Store by default as a security precaution. To install the bet7 APK, you need to allow your browser (Chrome, Firefox or your default browser) to install apps from unknown sources. On most Android phones this setting is under Settings > Apps > Special App Access > Install Unknown Apps. Select your browser from the list and toggle "Allow from this source" to on. After the app is installed, you can turn this setting back off for added security.

Currently, the bet7 dedicated app is available for Android devices only. iPhone and iPad users can access the full bet7 platform through the mobile browser on their device — the website is fully optimised for iOS Safari and provides the same games, betting markets, deposit and withdrawal options as the app. Simply open bet7.plus in your iPhone's browser and bookmark it to your home screen for quick access.

Responsible Gaming

bet7 provides deposit limit tools within your account settings. You can set daily, weekly or monthly deposit caps in PKR to help you stay within your personal entertainment budget. Once a limit is set, you cannot exceed it during the chosen period. Increasing a limit requires a cooling-off period before it takes effect, but reducing a limit applies immediately. Visit the Responsible Gaming page for a full list of self-management tools available on bet7.

If you feel you are spending more time or money on gaming than you intended, bet7 offers self-exclusion and cooling-off options. A cooling-off period temporarily restricts your account for a set number of days. Self-exclusion closes your account for a longer defined period. Both options are available through your account settings or by contacting our support team. Gaming should always be enjoyable and within your means — bet7 is for adults aged 18 and over, and we encourage all players to set personal limits and take breaks as needed. For further information, visit the Responsible Gaming page.

Still Have a Question?

The FAQ above covers the most common topics, but if your question is not answered here, our support team is ready to help around the clock. The fastest way to get help is via the live chat option available on every page of the site. You can also reach us at [email protected] — include your username and a short description of the issue for the quickest response.

For all questions about deposits, withdrawals, bonuses, cricket betting or your VIP status, our agents have full visibility of your account and can resolve most issues in a single chat session. We aim to respond to all email queries within a few hours. Whatever your question — whether it is about a PSL bet that has not settled, a JazzCash deposit that has not arrived, or understanding how your VIP points are calculated — we are here to sort it out.

24/7 Support
Our support team is available every day of the week, including during PSL match nights and public holidays.
PKR Payments
All deposits and withdrawals are handled in PKR via JazzCash, Easypaisa, Raast and bank transfer — no currency conversion fees.
Responsible Gaming
Deposit limits, cooling-off periods and self-exclusion tools are available in your account. Play within your budget and for enjoyment only.
Ready to Play?

Join bet7 and Start Betting on Cricket Today

Register in under two minutes, deposit in PKR via JazzCash or Easypaisa, and get straight into PSL betting, live casino, slots, fish games and bingo — all on one platform.

Create Free Account Login to My Account
Deposit Options VIP Programme Game Lobby Download App

18+ only  |  Please play responsibly  |  Only deposit what you can afford